ICON SA suggest to rent our wide expertise with priority (installations, upgrades, network, training, etc.) at a preferred price.

Our benefits:
Prepaid Hours Book of 20,40,60 or 120 hours
Unlimited validity
Remote Control
Phone assistance, 1st and 2nd level heldesk

Urgent Troubleshooting on the working day

Being prepared with computers is giving all success chances to your business.
Practically, it means anticipe dysfunctions. For this, only one solution, scrupulously schedule computers maintenance. In this SpiritDans, ICON SA delegates, an  experienced technician. He's in charged of your site. In case of holiday or illness, a substitute is intended to relay.


Our benefits:
Priority Intervention
Phone Assistance support  1st and 2nd level
Remote Control
Support Request Form: 24/24, via a secure website,web interface dedicated to helpdesk support request, with real time follow-up
Technical Permanency Access
Urgent Troubleshooting within 4 working hours

16 years leads us to rethink dysfuntions prevention on a range of computer at a fixed cost, associated with clear warranties.

Monitoring
Even repétitive, maintenance warranties system stability and prevents disagrees. 

Exclusively, we developped a monitoring tool that gives a whole health status 24/24h on monitored servers.

If a problem occurs, an alarm signals it in real time. Our system, based on NAGIOS, supplies our experts team detailed help to resolve them efficiently.

Our benefits:
Priority Intervention
Phone Assistance support  1st and 2nd level
Remote Control
WEB ticket access, a web interface dedicated to helpdesk support request, with real time follow-up
Technical Permanancy Access
Emergency Repair within 4 working hours

Monthly Cost: 80 CHF

Insurance 
Additionnaly from the monitoring option, we propose an insurance that includes servers troubleshootings and peripheral equipments

Peripheral Equipments included
Server, Uninterruptible Power Supply, Network Switch, Router, Modem, Firewall, BackupUp, NAS, MSA.

Not Included Equipments :
- Spare parts and Materials
- New Products Installation


Our benefits: 
Trimestrial on site technician checkup
Internet Service Provider Problem 
Server Troubleshooting & Peripheral Equipments
Computer Manufacturer's warranties Integration

Monthly Cost including monitoring : 250 CHF

Pre-requisites are binded to access this benefit, informations available on demand.

Emergency Repair within the working hour