Assistance and maintenance: discover all our IT services
We provide an insurance to cover maintenance of your strategic IT equipments and their repair.
This service has a fixed cost, regardless of the number of breakdowns that could occur.
In order to minimize the risk of an incident, a monitoring tool is installed on servers.
- Response number unlimited
- Quarterly visit of one of our technicians
- Equipements: servers, routers, switch, firewall, UPS, etc
- Monitoring included
- Remote maintenance
- Emergency< 1h
PC support or Helpdesk aims to provide users with quality remote assistance in order to respond rapidly to common requests.
Opt for effective support with a simple price structure: a monthly invoice covering all of your employees’ support requests. Our remote support tool allows users to give us access to their pc without installing software and without requiring administrator rights. After the remote assistance is completed, the user closes the software and thus cuts off access to his workstation.
- Unlimited remote troubleshooting
- Unlimited Helpline
From 4 hours a month, ICON SA provides an on-site dedicated enginner.
The technician is familiar with the specificities of your environment and establish preferential relationships with internal and external stakeholders. His advice will be tailored to the skills of each user.
His mandate is to ensure that IT tools are used optimally and to provide quick answers to common questions.
Employees are more efficient and no longer frustrated to use the network. Your company receives a return on investment and increases its output.
- Dedicated and polyvalant enginner
- Awareness of specificities
- Stakeholder management
- IT budget transparency
- Travel costs included
In order to minimize the risk of failure, a monitoring system is set up on insured servers.
When it comes to IT solutions, to be proactive is to anticipate any possible malfunction.
Monitoring simplifies and reduces maintenance time considerably.
Monitoring also significantly reduces the time required to resolve a malfunction. In the event of an incident, our team is alerted by an alarm. Thereby, our engineers are provided with detailed assistance and are able to resolve the case efficiently.
- Proactive monitoring 24 7/7
- Emergency < 4h